Chat with us, powered by LiveChat Frequently Asked Questions — Screen Moove Skip to content
We offer super-fast next-day delivery! Order by 3pm, get it tomorrow!
We offer super-fast next-day delivery! Order by 3pm , get it tomorrow!

Frequently Asked Questions

Still have questions? Send us your question by filling out the form below, we will be happy to assist you.

Email *

Question *

How to place order?

At ScreenMoove, we strive to make your shopping experience convenient and secure. We offer multiple ways for you to place an order and purchase our products. Here's a step-by-step guide on how to order from ScreenMoove:

Explore Our Website: Before you start shopping, we recommend taking some time to browse through our website. Familiarize yourself with the different categories of products we offer. You can find the category menu on the left column of the website. Additionally, you can check out our special offers by clicking on the "Specials" tab in the top menu, and view our latest products by clicking on "New Products."

Find the Product You Want: Once you've identified the product you wish to order, click on the item to view more details. For digital signage, you can use the "Digital Signage" from the Category menu. This will guide you to choose the manufacturer and model of your signage model.

Add Items to Your Cart: When you've found the item you want to purchase, adjust the quantity (the default is 1) and click the "Add to Cart" button at the top of the page. You will be directed to the Shopping Cart view, where you can see the item you added, along with any previously added items. To continue shopping, click the "Continue Shopping" button.

Review Your Cart and Proceed to Checkout: Repeat the process of adding items to your cart until you have everything you want to order. Then, click on the "Checkout Now" button. If you're a new user, click on "Register & Checkout." For returning users, simply enter your username and password and click "Sign In & Checkout." Review the products in your order, and if applicable, enter any discount coupons, order numbers, or special instructions regarding the order or delivery. Once you're satisfied with the order details, click "Checkout Now."

Choose Your Delivery Option: On the first page of the checkout process, you'll need to select your preferred delivery option. The minimum option is Next Day Delivery, but you can choose a timed delivery for earlier arrival. The costs associated with each delivery option will be displayed based on the weight of the goods. After making your selection, click "Continue Checkout."

Provide Payment Information: Next, you'll reach the payment page. If you're paying by card, enter your card details. If you prefer to pay by BACS or cheque and require a Pro-Forma invoice, choose that option. Please note that goods will only be shipped after the Pro-Forma invoice has been paid and the funds have cleared in our account. If you have a credit account, select that option to add the order to your account. For inquiries about opening an account, please call our sales team at 0208 191 9223. Once you've selected the appropriate payment method, click  "Continue Checkout."

Confirm Your Order: You will now be directed to the order confirmation page. Take a moment to review all the details, ensuring that your personal information and order are accurate. Once you're certain everything is correct, click the "Place Order" button.

Order Confirmation: After clicking "Place Order," you will see a confirmation page indicating that your order has been successfully entered. It's crucial to print this page as it serves as your transaction record. If you don't see this screen, your order may not have been placed. In that case, please contact our Customer Service at 0208 191 9223 or email us at info@screenmoove.com.
Payment methods
You can select your preferred payment method at checkout.

We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.

We also accept offline payments via direct bank deposit and purchase orders.
Delivery & shipping cost
Shipping:
We typically shipping same day and deliver 1-3 working days, provided the product is in stock. For next-day delivery service, choose our Next-Day Delivery option if you place your order before 3:00 PM.

Shipping Times:
For local orders requiring next working day delivery, please ensure your order is placed before 3:00 PM on working days.

UK Mainland Shipping Costs:
Standard Delivery: £5.69
Estimated delivery 1-4 Working Days.
Express Delivery: £6.99
Estimated delivery 1-2 Working Days.
Next-Business Day: £14.99
Estimated delivery Next-working Days.
Selected products may qualify for free shipping.

ISLE OF MAN
(Up to 5 business days)
£49.99 (ex. VAT) for standard delivery

CHANNEL ISLANDS
(Up to 5 business days)
£49.99 (ex. VAT) for standard delivery

NORTHERN IRELAND
(Up to 5 business days)
£49.99 (ex. VAT) for standard delivery
Returns
Do you offer finance?
Interested in financing? Begin by calculating the total of your order and determining the number of months over which you'd like to spread the payments.

We offer finance please visit finance calculator to get more details.
Do you install screen?
We do install digital signage displays all over UK Mainland. Please visit Installation Services for more details.