The repair service is not offered for Out of Warranty AOC accessories.

•This document only applies to Consumer products. For Professional use products the warranty terms of the sale or purchase agreement apply.

•Please note that Consumer products are not intended for commercial use and the warranty service can be refused.

Non-Warranty / Refusal of Warranty / Excluded

Your warranty applies when the product has been handled properly for its intended use and in accordance with the operating instructions.
Your warranty does not cover for the losses consequent in nature, including but not limited to loss of data or loss of business.

Your warranty does not apply if:

•The proof of purchase (POP) documents have been altered in any way or made illegible;

•The model- and/or serial number or production date code on the product has been altered, removed or made illegible;

•Unauthorized service organizations or persons have carried out repairs or product modifications and alterations;

•The defect is caused by abuse or misuse of the product or by environmental conditions that are not in conformance with the recommended operations of the product;

•The defect is caused by connection to peripherals, additional equipment or accessories other than those recommended in the user manual;

•The defect is caused by an external enclosure, assembled around the product which has not been recommended in the user manual;

•The product has been damaged - including but not limited to damage by animals, lightning, abnormal voltage, water or fire, natural disaster or transport accident;

•The product is defective due to wear of parts, which can be considered as consumable parts by their nature;

•The product does not function properly because it was not originally designed, manufactured, approved and/or authorized for the country where you use the product, which might occur in instances where the product has been purchased in another country other than that of its intended use.

•The product does not function properly due to problems with access to, or connection with service providers, such as interruptions in the access networks (e.g. TV cable, satellite or internet), faults on the subscriber's or the correspondent's line, local network fault (cabling, file server, user's line) and faults in the transmission network (interference, scrambling, faults or poor network quality).

Out of Warranty (OOW)

After the Warranty Period, we can offer you an Out of Warranty service or a repair solution via our Certified Service Centre/Authorized Service Partner (Workshop) if you wish to make use of this service. Please contact our Customer Service Center and a Customer Service Representative will forward your request to a Certified Service Centre/Authorized Service Partner (Workshop) in your country.

Our Certified Service Partner/Authorized Service Partner (Workshop) will contact you with an estimate quotation for a service or a repair solution for you to decide accordingly.

If the Certified Service Partner/Authorized Service Partner (Workshop) cannot perform a repair solution under the offered repair quotation, we will find alternative solutions for you if possible.

Charges for Out of Warranty repair or replacements/exchanges shall take into account the expected lifetime of the product and be based on a linear depreciation over the product value over that lifetime.

In addition, we also conform with the eco-design requirements for electronic displays pursuant to Directive 2009/125/EC ensuring the necessary parts are available.

For Monitors: Retailers are instructed to call country’s respective B2B Customer Service and submit requests via our representatives. Consumers are instructed to call country’s respective B2C Customer Service and submit request via our representatives, they will provide the closest Certified Service Partner/Authorized Service Partner.

Pixel Policy (ISO 9241-307, Class 1)

This Pixel Policy explains the different types of pixel defects and defines acceptable defect levels for each type. To obtain service within the warranty period, the number of pixel defects on your product’s panel must exceed our Pixel Policy levels.

We strive to deliver the highest quality products and therefore use some of the industry's most advanced manufacturing processes and practice stringent quality control. However, pixel or sub pixel defects on LCD Monitor panels are sometimes unavoidable. No manufacturer can guarantee that all panels will be free from pixel defects, but we guarantee that any LCD Monitor with an unacceptable number of defects will be repaired or replaced under warranty.

Types of Pixel and Sub Pixel

•Bright Full Pixel: all 3 Sub Pixel Red Green Blue are permanently lit, which creates a Bright Full Pixel

•Black Full Pixel: all 3 Sub Pixel Red Green Blue are permanently unlit, which creates a Black Full Pixel

•Sub Pixel: all other combinations of lit and dark Sub Pixels appear as other colors

Types of Pixel Defects

•Bright Dot Defects: appear as a Full Pixel or Sub Pixel that remains permanently lit, resulting in a white or colored dot on a Black background.

•Black Dot Defects: appear as a Full Pixel or Sub Pixel that remains permanently unlit, resulting in a black or colored dot on a White background.