Out of Warranty (OOW)
After the Warranty Period, we can offer you an Out of Warranty service or a repair solution via our Certified Service Centre/Authorized Service Partner (Workshop) if you wish to make use of this service. Please contact our Customer Service Center and a Customer Service Representative will forward your request to a Certified Service Centre/Authorized Service Partner (Workshop) in your country.
Our Certified Service Partner/Authorized Service Partner (Workshop) will contact you with an estimate quotation for a service or a repair solution for you to decide accordingly.
If the Certified Service Partner/Authorized Service Partner (Workshop) cannot perform a repair solution under the offered repair quotation, we will find alternative solutions for you if possible.
Charges for Out of Warranty repair or replacements/exchanges shall take into account the expected lifetime of the product and be based on a linear depreciation over the product value over that lifetime.
In addition, we also conform with the eco-design requirements for electronic displays pursuant to Directive 2009/125/EC ensuring the necessary parts are available.
For Monitors: Retailers are instructed to call country’s respective B2B Customer Service and submit requests via our representatives. Consumers are instructed to call country’s respective B2C Customer Service and submit request via our representatives, they will provide the closest Certified Service Partner/Authorized Service Partner.
Pixel Policy (ISO 9241-307, Class 1)
This Pixel Policy explains the different types of pixel defects and defines acceptable defect levels for each type. To obtain service within the warranty period, the number of pixel defects on your product’s panel must exceed our Pixel Policy levels.
We strive to deliver the highest quality products and therefore use some of the industry's most advanced manufacturing processes and practice stringent quality control. However, pixel or sub pixel defects on LCD Monitor panels are sometimes unavoidable. No manufacturer can guarantee that all panels will be free from pixel defects, but we guarantee that any LCD Monitor with an unacceptable number of defects will be repaired or replaced under warranty.
Types of Pixel and Sub Pixel
•Bright Full Pixel: all 3 Sub Pixel Red Green Blue are permanently lit, which creates a Bright Full Pixel
•Black Full Pixel: all 3 Sub Pixel Red Green Blue are permanently unlit, which creates a Black Full Pixel
•Sub Pixel: all other combinations of lit and dark Sub Pixels appear as other colors
Types of Pixel Defects
•Bright Dot Defects: appear as a Full Pixel or Sub Pixel that remains permanently lit, resulting in a white or colored dot on a Black background.
•Black Dot Defects: appear as a Full Pixel or Sub Pixel that remains permanently unlit, resulting in a black or colored dot on a White background.
Recall Notification & Warranty
There is nothing we take more seriously than providing high quality products that are safe and reliable. If an issue arises, we are proactive in communicating and addressing it as we work tirelessly towards a resolution.
Affected devices may be repaired under warranty. Further information will be provided regarding warranty replacement procedures, during this issue, when it is available.
Spare parts Monitors
If you are looking for a spare part or accessory for your AOC monitor, please contact our AOC Customer Service. Our representatives will be happy to advise you further. Please keep your product model and serial number, as well as the date of purchase at hand.