Returns Portal, Account Login, Self Return Process
Request your return online through your account
Customers can log in to their account, open the relevant delivered order, and submit a self return request directly online. Where a product issue can be resolved, customers should contact support first so our technical team can assist before a return is raised.
Access is made using your order email address and a six-digit verification code sent to your inbox.
What you need before you start
- ✉ Use the same email address that was used when placing the order.
- ✓ Your order must be fulfilled or partially fulfilled before a return request can be submitted.
- ↩ Select the delivered order, choose the relevant items, and submit your return reason and notes.
- ⚠ Damaged items are not part of the standard return flow and must be reported to support within 48 hours of delivery.
How to request a return
Follow the process below to access your account, locate the relevant delivered order, and submit a return request where eligible. If you are experiencing a product issue, technical fault, setup issue, or operational problem, please contact support@screenmoove.com before submitting a return request so our technical support team can try to resolve the issue first.
Support first: If you are having trouble with your product, please email support@screenmoove.com before requesting a return. In many cases, our technical team can resolve faults, setup issues, configuration problems, or compatibility concerns without the need to return the item.
Important: Damaged items must not be submitted through the standard return request process. Any item believed to be damaged on arrival must be reported to support@screenmoove.com within 48 hours of delivery. Any damaged item initiated through the self return process may be rejected and returned back to sender.
1
Go to the account portal
Visit https://account.screenmoove.com/ to access your customer account.
2
Enter your order email address
Use the same email address that was used when the order was placed, then click Continue.
3
Check your inbox for the verification code
A six-digit verification code will be sent to your email address. Enter that code to sign in to your account.
4
Select your delivered order
Open the relevant order from your account and select the order marked as Delivered.
5
Choose the items you want to return
If your order contains more than one item, select the item or items you wish to include in the request.
6
Select the return reason and add notes
Choose the most appropriate reason for return and provide any relevant information to support the request.
7
Submit your return request
Once submitted, your request will be reviewed. If approved, you will receive a self return approval email with the next steps.
What if my item is damaged?
Damaged items must be escalated directly to support@screenmoove.com within 48 hours of delivery. They must not be submitted through the standard return request route. Any damaged item return initiated through the self return process may be rejected and returned back to sender.
What if I am having trouble with the item?
If you are experiencing a technical issue, setup problem, compatibility concern, or operational fault, please contact support@screenmoove.com before requesting a return. Our technical team will review the case and try to resolve the issue first.
When can I submit a return request?
Return requests can only be submitted for orders that have been fulfilled or partially fulfilled and are visible in your customer account.
What happens after my request is approved?
If your return is approved, you will receive a self return approval email with the relevant return instructions. Where applicable, collection or shipping guidance will be included within that email.