Helpdesk
Fast fault triage
Start with practical support before deciding whether an engineer visit is needed.
Support & Maintenance
AV & digital signage support that keeps your estate online.
Protect commercial displays, video walls, meeting rooms and digital signage networks with UK helpdesk support, planned maintenance, engineer callouts and clear warranty management.
UK-wide engineer coverage
Priority response SLAs
Any commercial display brand
One accountable contact
Coverage
Commercial AV support for spaces that cannot afford downtime.
From a single screen to a national estate, ScreenMoove gives your business a clear support route for faults, site visits, preventative maintenance and warranty management.
Retail & menu boards
Customer-facing digital signage and menu boards protected during trading hours.
Gyms & fitness
Class screens, reception displays and member-facing screens maintained around peak usage.
Corporate rooms
Boardroom displays, cameras, control panels and reception AV kept ready for key meetings.
Multi-site estates
Mixed hardware fleets across locations, organised through one accountable support route.
One contract
Everything your AV estate needs, covered in one support plan.
Move away from scattered callouts, unclear warranty routes and last-minute fixes. Build the plan around your estate, risk level and opening hours.
UK helpdeskPriority SLAsEngineer calloutPPM visitsWarranty management
Support for any commercial display brand
Samsung, LG, iiyama, ViewSonic, Hisense, Sony, Philips and mixed estates can be reviewed and supported.
One accountable support contact
Your team gets a clear route for triage, onsite support, asset records, warranty escalation and post-visit reporting.
Designed around real business risk
Not every screen has the same importance. We prioritise business-critical areas and customer-facing displays properly.
Why it matters
Downtime is never just a screen problem.
A dead menu board loses sales. A frozen boardroom display stalls a client pitch. A retail video wall stuck on a boot screen damages the brand experience.
- AV support contracts for commercial displays and meeting rooms
- Digital signage maintenance for retail, hospitality and multi-site estates
- Engineer callout when remote support is not enough
- Preventative maintenance to reduce avoidable downtime
Support services
Four ways we keep your displays working.
Built around practical support tasks UK businesses actually need: helpdesk, engineer callout, preventative maintenance and estate reporting.
UK Helpdesk
Direct support for AV faults, screen issues, media player problems and basic troubleshooting.
Get support →Onsite Engineer Callout
When a fault needs hands-on investigation, we send an engineer to inspect, resolve or escalate.
View process →Planned Maintenance
Clean, inspect, update and report on your displays before small issues become failures.
View PPM →Warranty & Asset Management
Track locations, install dates, warranty status, service visits and recommended next steps.
View reporting →Priority SLAs
Agree response windows around screen criticality, opening hours, risk and site coverage.
Ask for SLA advice →Commercial Display Support
Support for signage screens, video walls, meeting room displays, totems and menu boards.
Talk to us →Support in action
Practical support across your AV estate.
A premium visual card style focused on support outcomes rather than just products.
Callout
Onsite engineer support
Engineer callouts for faults requiring hands-on inspection, testing or replacement advice.
PPM
Preventative visits
Scheduled cleaning, inspection, update checks and post-visit reporting.
Estate
Lifecycle control
Know what is installed, what is covered and what needs replacement next.
Preventative maintenance
Catch faults before they take a screen offline.
Scheduled PPM visits clean, inspect and update your displays and players on a set cycle instead of waiting for something to break.
- Firmware and software updates
- Physical inspection and cleaning
- Performance and connectivity checks
- Mounting, ventilation and cable checks
- Post-visit reporting with recommendations
Reporting & accountability
One record of every screen you own.
A live asset register tracks location, install date and warranty status for every unit, with reporting after every visit so nothing gets missed.
- Screen locations and site details
- Warranty status and lifecycle notes
- Visit history and engineer findings
- Recommended repairs, replacements or upgrades
Sectors
Support plans for every commercial environment.
Protect the screens your customers, teams and visitors rely on every day.
Retail
Retail signage support
Protect window screens, menu boards, POS screens and promotional displays.
Hospitality
Hospitality screens
Maintain screens used for guest information, menus, wayfinding and events.
Corporate
Meeting room AV
Support displays, cameras, room controllers and boardroom AV.
Public spaces
Education & healthcare
Classrooms, waiting areas, reception displays and high-usage public screens.
Our process
From health check to ongoing support.
A simple process for getting your support and maintenance plan live.
1
AV health check
Review estate, sites, risk points and business-critical screens.
2
Plan & pricing
Receive recommended cover based on screen count and site needs.
3
Handover
Confirm contacts, support routes, assets and escalation steps.
4
Helpdesk cover
Triage issues, guide remote fixes and arrange escalation.
5
PPM visits
Inspect, clean, update and test your displays on schedule.
6
Reporting
Receive visit notes, asset updates and practical advice.
FAQs
AV support and maintenance questions.
Useful answers for buyers comparing maintenance contracts, support packages and engineer callouts.
- Support contracts
- Preventative maintenance
- Engineer callouts
- Warranty management
- Digital signage maintenance
What is included in an AV support and maintenance contract?
A typical contract can include helpdesk support, remote troubleshooting, onsite engineer callouts, planned preventative maintenance, firmware updates, physical checks, reporting, asset tracking and warranty management.
Do you support digital signage as well as meeting room AV?
Yes. ScreenMoove supports commercial displays, digital signage screens, video walls, media players, menu boards, meeting room displays and related AV hardware.
Can you maintain screens that ScreenMoove did not install?
Yes. We can review existing AV and digital signage estates, confirm what is installed and recommend a practical support plan.
How often should commercial displays be serviced?
One or two planned maintenance visits per year is a practical starting point. High-usage or business-critical displays may need more frequent checks.
What happens when a screen fails?
Your team logs the issue through the agreed route. We triage the fault, attempt remote troubleshooting and arrange an engineer visit or warranty escalation if needed.
Get a support plan
Protect your AV investment before the next fault.
Tell us how many screens you run and where, and we will recommend a support and maintenance plan built around your estate.
- Free AV health check
- Tailored SLA recommendation
- No obligation quote
- UK-wide coverage
Request a support plan
Need installation or a hardware refresh instead?
If you are speccing new displays alongside a support plan, talk to us about a combined supply-and-maintain package.