Cancellation policy
Delivery Terms & Purchase Cancellation Conditions
These Delivery Terms & Purchase Cancellation Conditions apply to all orders placed with Screen Moove, a trading name of Snugfort Limited. By placing an order, you agree to be bound by these conditions. These terms must be read in conjunction with our Terms of Service and Refund Policy.
Nothing in these conditions is intended to limit or exclude your statutory rights under UK consumer protection legislation.
1. Delivery Services and Fulfilment
Screen Moove fulfils orders using reputable national and regional courier networks, including both parcel and pallet freight services. The delivery method is determined by the size, weight, value, and nature of the goods ordered, as well as the delivery location.
Any delivery times displayed at checkout are estimates only and are not guaranteed unless explicitly stated otherwise. Delays may occur due to courier network congestion, operational requirements, weather conditions, or other external factors beyond our reasonable control.
2. Risk and Ownership
For consumer purchases (B2C), the risk of loss or damage to the goods passes to you only once the goods are physically received by you or a person nominated by you.
For business purchases (B2B), risk transfers upon delivery of the goods to the delivery address provided in the order.
This provision is in accordance with the Consumer Rights Act 2015 and relevant UK legislation.
3. Delivery Address and Access Requirements
Customers are responsible for ensuring that delivery address details, contact numbers, and access instructions are complete and accurate at the time of ordering.
If delivery is unsuccessful due to:
-
incorrect or incomplete address details,
-
the absence of a recipient,
-
refusal of delivery,
-
restricted or unsafe access, or
-
the delivery site not being ready to accept the goods,
any redelivery, storage, or return charges incurred may be passed on to the customer.
4. Inspection of Goods Upon Delivery
All goods must be inspected immediately upon delivery.
Customers are required to check:
-
external and internal packaging condition,
-
product condition,
-
model numbers, and
-
quantities received.
Any damage, shortage, or discrepancy must be reported to Screen Moove within 48 hours of delivery, supported by clear photographic evidence of the goods and packaging. This reporting requirement does not affect statutory rights but enables us to investigate and submit timely claims to courier partners.
All packaging must be retained until installation and full testing of the product is complete.
5. Installation and Handling Responsibility
Prior to installation, customers must:
-
inspect the goods at ground level,
-
connect the product to a power source and confirm operation, and
-
visually inspect all sides of the unit.
Once installation has taken place, the product is deemed accepted as delivered in satisfactory condition.
Screen Moove cannot accept liability for damage or defects arising from:
-
third-party installers or contractors,
-
incorrect or unsafe installation,
-
structural or mounting failures, or
-
electrical, network, or environmental issues.
6. Next-Business-Day Delivery Service
6.1 Availability
Next-business-day delivery is available only on eligible products and destinations when selected and paid for at checkout.
6.2 Installer Scheduling
Customers are strongly advised not to schedule installation services until goods have been physically received. Screen Moove shall not be liable for costs incurred due to missed appointments resulting from delivery delays.
6.3 Service Limitation
Next-business-day delivery is a target service and not a guaranteed delivery commitment.
If delivery is not achieved on the next business day (excluding the exclusions listed below), the delivery charge paid will be refunded.
6.4 Exclusions
This refund does not apply where delays are caused by:
-
adverse weather or force majeure events,
-
courier network disruption,
-
incorrect delivery information,
-
customer unavailability,
-
delivery refusal, or
-
customs or regulatory clearance delays.
7. Pallet Deliveries
Pallet deliveries are made on a kerbside-only basis. Drivers are not obligated to:
-
move goods indoors,
-
unpack items,
-
remove packaging, or
-
use stairs, lifts, or restricted access routes.
Customers must ensure that a safe and accessible unloading point is available.
8. Failed or Rejected Pallet Deliveries
Pallet deliveries are subsidised by Screen Moove as a commercial goodwill gesture. Once dispatched, pallet freight charges are non-recoverable.
If a pallet delivery fails or is rejected due to:
-
customer unavailability,
-
refusal of delivery,
-
unsuitable site access,
-
incorrect address details, or
-
a change of mind,
then:
-
original delivery charges are non-refundable,
-
return freight costs will be deducted from any refund, and
-
deductions will vary depending on pallet size, weight, courier, and destination.
Refunds are processed only after the goods are returned and inspected. This does not affect your rights in cases of faulty or misdescribed goods.
9. Standard Courier Delivery Attempts
For standard parcel deliveries via couriers such as DPD, DHL, Royal Mail, FedEx, UPS, and DX:
Couriers will typically attempt redelivery on the next working day. Customers may reschedule delivery using the courier’s online tracking portal.
If delivery fails more than three (3) times, the parcel will be returned to our warehouse automatically. Upon return:
-
the order will be refunded,
-
original delivery charges will be deducted, and
-
return shipping costs may be deducted where applicable.
10. Rejection of Delivery (Change of Mind)
If delivery is rejected for reasons other than fault or damage:
-
goods will be returned to Screen Moove automatically,
-
refunds will be issued following inspection, and
-
outbound and return delivery charges may be deducted from the refund.
This applies to both consumer and business orders.
11. Dead on Arrival (DOA) and Transit Damage
If goods arrive damaged or non-functional:
-
you must notify us within 48 hours,
-
provide photos or video evidence, including serial numbers and packaging, and
-
retain all original packaging.
A valid RMA is required before any return.
Once validated, we will arrange repair, replacement, or refund at no cost, including collection and redelivery.
Reports outside the 48-hour window may be handled under manufacturer warranty procedures.
12. Subscriptions, Pre-Orders, and Try Before You Buy
12.1 Subscriptions
Subscription products are charged per delivery unless prepaid. Subscriptions may auto-renew unless cancelled and can be managed at any time using the link in the order confirmation email. Returns and refunds are handled in accordance with our Refund Policy.
12.2 Pre-Orders
Pre-orders may require partial, full, or deferred payment. Pre-orders can be cancelled prior to fulfilment. Once fulfilled, standard returns and refunds apply.
12.3 Try Before You Buy
For eligible products, we authorise your payment method prior to dispatch. If the item is not returned within the trial period, the full amount will be charged automatically. All returns must follow our RMA process.
13. Split Shipments
Screen Moove reserves the right to ship orders in multiple consignments where necessary for fulfilment, at no additional cost to the customer.
14. International Deliveries
International customers are responsible for all customs clearance procedures, import duties, taxes, and local compliance requirements. Delivery timelines may be affected by customs processing.
15. Limitation of Delivery Liability
To the maximum extent permitted by law, Screen Moove shall not be liable for indirect or consequential losses, including but not limited to:
-
loss of profit,
-
loss of business,
-
missed installations, or
-
project delays.
Our liability in respect of delivery-related claims is limited to the delivery charge paid, except where otherwise required by law.
16. Delivery Cost Recovery
Delivery and return costs are calculated based on pallet size, weight, destination postcode, courier network, and prevailing fuel surcharges. Where applicable, actual costs incurred may be deducted from refunds.
17. Contact Information
All delivery-related enquiries must be raised within the stated timeframes.
Email: info@screenmoove.com
Phone: 0208 191 9223