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Shipping policy

Shipping Policy

This Shipping Policy applies to all orders placed with Screen Moove, a trading name of Snugfort Limited. By placing an order, you agree to the terms outlined below. This policy should be read alongside our Delivery Terms & Conditions, Refund Policy, and Terms of Service.

Nothing in this policy limits your statutory rights under UK consumer law.

1. Order Processing Time

All standard in-stock orders are processed and dispatched within 1 to 3 business days, Monday to Friday, between 8:00 am and 5:00 pm (excluding UK public holidays).

Where available, next-business-day delivery options will be shown at checkout. Selection of this option does not alter the processing time unless explicitly stated.

Customised and Special Orders

Custom or made-to-order products, including but not limited to:

  • bespoke digital signage solutions,

  • custom mounts or brackets,

  • special project orders, and

  • bulk or non-standard configurations

may require up to 30 business days to ship. Estimated lead times will be communicated at the time of ordering.

2. Shipping Carriers

We use reputable national and international courier partners, selected based on shipment size, weight, value, and destination. These may include, but are not limited to:

  • DPD

  • DHL

  • FedEx

  • UPS

  • Royal Mail

  • DX

  • Pallet networks for large or heavy items

The chosen carrier is determined automatically to ensure safe and efficient delivery.

3. Shipping Rates

Shipping charges are calculated based on:

  • product size and weight,

  • delivery destination,

  • delivery method selected, and

  • courier network requirements.

The full shipping cost will be displayed at checkout before payment is taken. Customers have the opportunity to review and cancel the order before completing payment if they do not wish to proceed.

4. Order Tracking

Once your order has been dispatched, tracking details will be sent to you by email, where provided by the courier.

Customers are responsible for monitoring tracking updates and ensuring availability to receive the delivery. Most couriers allow rescheduling via their tracking portals.

5. Split Shipments

If your order contains multiple items, we may ship items separately based on stock availability or warehouse location. This may result in multiple deliveries.

There is no additional charge for split shipments.

6. Back Orders

If an item is temporarily out of stock:

  • available items may be shipped first, and

  • the remaining item(s) will be shipped once back in stock.

You will not be charged additional shipping fees for back-ordered items shipped separately, unless otherwise agreed in writing.

7. Pallet Shipments

Large-format products, including displays and commercial equipment, are shipped via pallet freight. Pallet deliveries are kerbside only, and drivers are not required to:

  • bring goods indoors,

  • unpack items, or

  • remove packaging.

Customers must ensure safe access is available at the delivery location.

8. Remote Area & Special Postcode Deliveries

Northern Ireland, Scottish Highlands, Scottish Islands and other UK Islands are still remain part of the United Kingdom. However, certain delivery postcodes within these regions are classified by courier networks as remote or extended areas where there is no mainland access possible.

Due to courier zoning systems, shipping rates shown at checkout may not always reflect the final delivery cost for these postcodes.

Where an address falls within a remote or extended delivery zone, we reserve the right to:

  • Review and confirm the final shipping cost after the order is placed

  • Contact the customer if an additional courier surcharge applies

  • Provide the option to proceed with the revised shipping cost or cancel for a full refund prior to dispatch

Orders will not be dispatched until any applicable surcharge has been agreed.

9. Failed Deliveries and Returns to Sender

If a delivery fails due to:

  • customer unavailability,

  • incorrect address details,

  • refusal of delivery, or

  • site access issues,

the shipment may be returned to our warehouse. In such cases, original shipping fees and return costs may be deducted from any refund, in line with our Delivery Terms & Conditions.

10. Damaged or Missing Items

All deliveries must be inspected immediately upon receipt.

Any damaged, missing, or incorrect items must be reported to Screen Moove within 48 hours of delivery, supported by photographic evidence of the product and packaging.

Reports outside this timeframe may be processed under manufacturer warranty procedures rather than as transit damage claims.

11. International Shipping

For international orders, customers are responsible for:

  • customs clearance,

  • import duties and taxes, and

  • local regulatory compliance.

Delivery times may vary due to customs processing and are outside our control.

12. Contact Information

For shipping-related queries, please contact:

Email: info@screenmoove.com
Phone: 0208 191 9223