ScreenMoove - SnugFort Limited
Refund Policy
1. FORMAT OF THE CONTRACT
1.1 No contract exists between you and the Supplier for the sale of any goods until the Supplier has received and accepted your order and the Supplier has received payment in full (in cleared funds) or received a copy of your official purchase order (approved account holders only) Once the Supplier does so, there is a binding legal contract between us. The vendor reserves the right to vary the quoted price for the goods by upward additions in accordance with market conditions at the date of actual supply and the purchaser shall pay such additions in addition to the quoted price. Price Lists do not constitute an offer.
1.2 By way of clarification, an acknowledgment of your order will be sent to you via e-mail when you place your order, but acceptance of your offer to buy the goods will not take place until after your payment is taken or credit account approved and you receive your confirmation of order e-mail. It is at this point that a binding legal contract is created and any contract is subject to these Terms and Conditions. Once your order has been accepted you are not able to amend the order without our written consent.
2. DESCRIPTION, PRICE, AND AVAILABILITY OF THE GOODS
2.1 The description and price of the goods you order will be as shown on our website at the time you place your order. Product images are provided for illustrative purposes only and the actual product you receive may differ from the image displayed on our website, especially with generic products. Screen Moove makes every effort to ensure that all product descriptions quoted on its website are precise and accurate. All images & product information, specification, details, and, if applicable, dimensions, are supplied by the manufacturer and are for illustration/reference purposes only. In the event of any discrepancy in the information portrayed on this page, the package contents will prevail. On the occasion when a mistake may occur, Screen Moovewill be entitled to rescind the contract, notwithstanding that it has already accepted the customer's order. Descriptions are provided for customer convenience only and the customer is responsible for verifying their accuracy prior to purchase. Unless there is a mistake in the manufacturer's part number, all returns due to incorrect descriptions will be treated as a customer error and will be subject to a return's authorization request. Returns on the grounds of incorrect descriptions have to be raised within 48 hours of receipt date and products need to be in a new condition.
Note: If the product does not match the public statement made about it by the manufacturer, importer, or producer; Screen Moove can not be held liable for any such statement or any changes made to such statements on the grounds that if we were not aware of such statements or could not reasonably be expected to know about it, or if it was corrected at the time of sale, or if the consumer could not have been influenced by the statement.
2.2 Whilst every effort is made to ensure that the prices shown on the Screen Moove website are accurate at the time you place your order, with the number of products we sell and the fast-changing nature of our product lines, occasionally an item might be listed at the incorrect price. If a pricing error is found Screen Moove reserve the right to cancel, refund or void your order. We will contact you as soon as possible to explain the situation and offer you the option of replacing the order at the correct price or cancelling the order. If Screen Moove or you the customer cancel the order, we will refund or re-credit you for any sum that has been paid by you or debited from your payment card for the goods.
2.3 The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, Screen Moove will inform you as soon as possible to advise you of the new expected delivery date. If this new information is not acceptable we will refund or re-credit you for any sum that has been paid by you or debited from your credit card. Screen Moove strives to ensure that all goods are delivered on time, however, we do not accept liability for goods delivered on an unspecified day. Screen Moove will not be liable for any consequential or indirect loss such as loss of profits, loss of goodwill, damage to trading relationships, and financial loss. Screen Moove liability in respect of all other losses shall be limited to the invoiced value of the relevant order.
2.4 In addition to the product prices, you are required to pay a delivery charge for the goods.
3. Payment
3.1 Payment for the goods, delivery charges and VAT can be made by any method shown on the Screen Moove website at the time you place your order. Payment shall be due before the delivery date and time for payment shall be a fundamental term of this agreement, breach of which will enable Screen Moove to terminate the contract immediately.
3.2 There will be no delivery until cleared funds are received.
3.3 Payments shall be made by you without any deduction whatsoever unless you have a valid court order requiring an amount equal to such deduction to be paid by the Supplier to you.
4. Delivery
4.1 We will deliver the goods ordered by you to the address provided by you on the order form. Delivery will be made as soon as possible after your order is acknowledged by us and we will endeavor to dispatch any order within 30 days of the date of your order. However, if you do not receive goods ordered within 30 days of the date of your order due to a cause beyond our direct control, we shall have no liability to you. Please note that it may not be possible for us to deliver to some locations, or within specific timeframes. In the case of next working day delivery we cannot and will not be held responsible for any delivery problems associated with the courier. Typically 97% of orders are completed the next working day, and we try our best to maintain this level of service.
4.2 You will become the legal owner of the goods you have ordered when payment for the goods has been debited from your account and when they have been delivered to you. The goods will be held at your own risk from delivery. We will not be liable for their loss, damage or destruction after they have been delivered to you.
4.3 This website is aimed at United Kingdom residents only. If you are a resident outside the United Kingdom, the importation or exportation of goods by us to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase from this website. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import, or other permits to purchase goods from this website.
4.4 Short shipments: You are required to notify us within 48 hours in writing that items are missing from the consignment.
4.4.1 Short shipments have to be confirmed by the warehouse before replacement items can be issued. The dispatching warehouse will either undertake a stock level count and/or provide proof on hand of weight measures controls that are done prior to shipping in the warehouse and at the second stage when couriers receive consignments. The results of the two independent weight checks have normally the same values with a possible slight variation. NOTE: if the outer box was damaged and it was not mentioned by the customer in writing on the consignment documents upon delivery acceptance, no claim can be made either with the courier or Screen Moove.
Risk/Title
5.1 The goods are at your risk from the time of delivery.
5.2 Ownership of the goods shall not pass to you until the Supplier has received in full (in cash or cleared funds) all sums due to it in respect of:
5.2.1 the goods, and
5.2.2 all other sums which are or which become due to the Supplier from you on any account.
5.3 Screen Moove shall be entitled to recover payment for the goods even though ownership of any of the goods has not passed from the Supplier.
6. Returns
Purchases made by a business are subject to the following conditions and the distance selling regulations for end consumers do not apply:
6.1 Screen Moove will not accept the return of goods unless such return has been authorized by Screen Moove. Screen Mooveretains the right at its sole discretion whether to accept the return of goods and if so a charge may apply.
6.2 In no circumstances are returns accepted for non-faulty goods after 7 days following delivery.
6.3 If a restocking fee is offered, the goods must be unopened and in the original packaging, with all the seals intact. They must be in a re-sellable condition and must be returned to us at your expense. We will refund the total amount paid for the goods, less any restocking fees, delivery, and collection charges, within 30 days of receiving the returned goods.
6.4 If you wish to return goods you must obtain a returns authorization number (RAN) by emailing us. Returns numbers are valid for 7 days.
7. Warranty
7.1 All goods supplied by Screen Moove follow the standard manufacturer's warranties. Please contact us for details of specific manufacturers. Subject to the conditions below, a repair will be provided.
Please note that depending on agreements with the manufacturer warranties are claimed in two different ways:
1) Warranties that have to be claimed by the customer directly from the manufacturer from the moment of product delivery.
2) Warranties that have to be claimed from the manufacturer via Screen Moove return's procedure.
In each instance, the warranties are carried by the manufacturer directly and not by Screen Moove. All returns on grounds of faults are subject to the manufacturer's fault verification and approval. Please contact us prior to purchase if you wish to be informed about individual product warranties and 'dead on arrival policies'.
7.2 This warranty does not apply to any defect in the goods arising from fair wear and tear willful damage, accident, negligence by you or any third party, use otherwise than as recommended by Screen Moove or the manufacturer. Failure to follow Screen Moove or the manufacturer's instructions, or any alteration or repair carried out without prior approval.
7.3 If the goods supplied to you are damaged on delivery, you should notify us in writing via email within 48 hours.
7.4 If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify the Supplier in writing via email, as soon as possible, but in any event, within 7 calendar days of the date you discovered the damage, defect.
7.5 Products found to be faulty after 7 working days of purchase will only be repaired. If a repair is not possible they will be replaced with the same product or one with equivalent features or price.
7.6 Faulty products will be checked by us and/or the manufacturer. If the product is NOT found to be faulty it would have to be returned and an administration fee will be raised. Please note that in the unfortunate event of a faulty product Screen Moove can not be held responsible for any delays incurred by repairs or replacements undertaken by the manufacturer.
7.7 Your replacement will be dispatched once the faulty goods have arrived back to us and have been tested for the described fault. Faulty units that have been returned with a manufacturer's fault reference are also subject to fault tests and replacement units will be dispatched thereafter (subject to availability). If replacement items are not available within a reasonable time a refund will be offered. The amount of refund will be proportional to a reasonable assessment of fair wear and tear of the returned item which usually becomes effective after six months of usage. In that instance, refunds will be assessed to the current market price but never above the original purchase price in accordance with guidelines of the Sales of Goods Act.
7.8 On occasion we may choose to dispatch a replacement before we have received the faulty unit from you. In this case, it is still your duty to return the faulty item by following the return's instructions given to you and in accordance with our return's policy which states that faulty units have to be returned within 7 days after return's authorization. Failure to do so gives Screen Moove the right to take the full payment for the replacement unit received by you.
7.9 Important Note: Return's Authorisations are valid for 7 days and thereafter would expire if the product/s have not been returned. Elapsed return authorizations are not subject to renewal.
8. Limitation of Liability
8.1 Subject to 8.2 below, if you are a consumer the Supplier shall not be liable to you for any loss or damage in circumstances where:
8.1.1 There is no breach of a legal duty owed to you by the Supplier or by its employees and or agents;
8.1.2 Such loss or damage is not a reasonably foreseeable result of any such breach;
8.1.3 Any increase in loss or damage resulting from breach by you of any term of this contract.
8.2 Nothing in these conditions excludes or limits the liability of the Supplier for death or personal injury caused by the Supplier's negligence or fraudulent misrepresentation.
8.3 If you are a business customer the Supplier shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses, or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement.
9. Images
9.1 Product images are for illustrative purposes only and may differ from the actual product
10. Data Protection
10.1 Screen Moove will take all reasonable precautions to keep the details of your order and payment secure but unless Screen Moove is negligent, we will not be liable for unauthorized access to information supplied by you.
11. Brand names and intellectual property
11.1 All trademarks, brand names, product names, titles, and copyrights used in this website relating to products manufactured by third parties are owned by their respective holders. We give no permission in respect of the use of any of them and such use may constitute an infringement of the holder's rights. Any other intellectual property rights relating to this website (unless otherwise stated) are owned by us.
12. Entire agreement
12.1 These Terms and Conditions set out the whole agreement between us relating to the supply of goods by us to you. No statement by any individual employed by us should be understood as a variation of these Terms and Conditions or as a representation of the nature or quality of any goods offered for sale by us.
13. Address for notices
13.1 Should you need to write to us notifying us with any comments, complaints, or notices, they should be addressed to SnugFort Limited - 505 Lordship Ln, London SE22 8JY
14. Jurisdiction
14.1 These terms of sale, supply of the goods, and the contract between us will be subject to English law, and the English courts will have jurisdiction in respect of any dispute arising from the contract, save that consumers resident in Scotland shall have the right to insist upon these terms being construed in accordance with the laws of Scotland and to submit to the jurisdiction of Scottish courts.
