Samsung Smart Signage Standard Warranty Guide

Smart Signage

1. Warranty Term

Samsung currently provides a 3 year standard limited warranty, but the warranty period may vary by country. Please contact your local Samsung representative to check the standard warranty period applicable for your country.

Customers can purchase an extended warranty service pack, which must be purchased when the Product is purchased. The extended warranty period can increase the warranty period up to a total of 5 years.

2. Warranty Description

Samsung warrants that the Product will be free from manufacturing defects in material and workmanship during the abovementioned warranty period and fit for being used as commercial digital signage.

During the warranty period, Samsung will, at its sole discretion:

1) provide service via phone, mail, technical support website, for example Service Cloud, or e-support access to Help Desk to assist in resolving issues. Phone support is available during normal business hours.

2) repair, at Samsung’s own or Samsung’s Authorised Service Centre, or replace, using new or refurbished replacement parts or Products, any defect within a reasonable period of time and free of charge.

Generally, On-Site Repair Service is the default service for any Product requiring repair during the applicable warranty period. However, depending on the installed Product, location, environment and any special contract terms, there could be other services available such as Carry-In or Pick-up & Return.

Service Response Turnaround Time (“TAT”):

The average TAT for Service Response is D+1 business days. Service Response means first response to a request by phone, e-mail, technical support website and / or verbal communication.

Service Response may take more than 1 business day depending on the case.

Service Repair TAT:

Service Repair means initial repair activity by Samsung or Samsung’s Authorised Service Centre.

Initial repair activity means one of the following activities: site visit, checking symptoms, defective part exchange, configuration adjustment, or similar service action.

Samsung shall aim for a Service Repair TAT of D+5 business days, provided however, additional time may be required due to limitations in transportation or personnel availability, inaccessibility of location, locations requiring special access authorisation, repeatability of the problem, and inaccurate description of the problem provided.

Samsung will use its best efforts to solve the problem during its first on-site visit. In the event Samsung experiences or foresees such delay, Samsung shall notify the customer and the parties shall discuss in good faith to arrive at a resolution including a new delivery schedule.

Samsung recommends that the customer maintain a buffer stock of Products to minimise downtime.

3. Warranty Coverage

This limited warranty begins on the original date of purchase, and is valid only on Products purchased directly from Samsung or through Samsung’s authorised partners. To receive warranty service, the customer must contact Samsung for problem determination and service procedures.

Warranty service can only be performed by a Samsung Authorised Service Centre. The original dated bill of sale must be presented upon request as proof of purchase to Samsung or Samsung’s Authorised Service Centre.

In the event that no proof of purchase can be presented to Samsung, the limited warranty will commence from the date of manufacture specified on the Product.

All replaced parts and Products shall become the property of Samsung and must be returned to Samsung. The repaired or replaced parts or Products assume the remaining original warranty.

Please contact ScreenMoove for further warranty information.

Samsung QB85C Downloads

Download product documentation, technical specifications and setup information for the Samsung QB85C / Samsung LH85QBCEBGCXEN professional signage display.