Official Partner
This external control pad is specially for the open frame touch monitors of the 39 Series.
| Warranty | Product | Cover |
| Visioncare | Desktop LCD products (Monitors) (17" - 43") |
3 years on-site UK warranty. (Upgrades to 5 years available) |
| Touchcare |
LCD touchscreen products | 3 years repair and return. (Upgrades to on-site & 5 years available) |
| LFD | Large Format Displays Standard Warranty |
3 years collect and return (Upgrade to swap, installation & 5 years available) Download |
HOW TO ACTIVATE YOUR WARRANTY
There is no need to pre-register your warranty, just follow the six simple steps below to activate your warranty should the need arise. First-class service is assured by our experienced engineers and customer service helpdesk.
Step one - Check that all connections have been properly made.
Step two - Check the set-up in the user manual. Wherever possible, please try to check your iiyama product with alternate equipment before contacting the iiyama customer service help desk.
Step three - If the fault cannot be cured by the above means, call the iiyama customer service helpdesk on 01926 819 189. Please have ready to hand the following details: model number, serial number and date of purchase*. Or fill in the Service Request Form.
Step four - Your fault will be registered and you will be issued with a returns number, which you must quote on all paperwork relating to the defective unit.
Step five - Please retain any of your leads and manuals. Replacement/returned units will not include these sundry items.
Step six - Please ensure your product is clean and presentable before packaging it in the original box for collection.
* Proof of purchase may be required
ON-SITE SWAP OUT
PIONEERING CUSTOMER SERVICE.
| Description | Downloads |
|---|---|
| Drawing | Download |
| Technical specification | Download |
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