| Warranty |
Product |
Cover |
| Visioncare |
Desktop LCD products (Monitors) (17" - 43")
|
3 years on-site UK warranty. (Upgrades to 5 years available)
|
Touchcare
|
LCD touchscreen products |
3 years repair and return. (Upgrades to on-site & 5 years available)
|
| LFD |
Large Format Displays Standard Warranty
|
3 years collect and return (Upgrade to swap, installation & 5 years available) Download
|
HOW TO ACTIVATE YOUR WARRANTY
There is no need to pre-register your warranty, just follow the six simple steps below to activate your warranty should the need arise. First-class service is assured by our experienced engineers and customer service helpdesk.
Step one - Check that all connections have been properly made.
Step two - Check the set-up in the user manual. Wherever possible, please try to check your iiyama product with alternate equipment before contacting the iiyama customer service help desk.
Step three - If the fault cannot be cured by the above means, call the iiyama customer service helpdesk on 01926 819 189. Please have ready to hand the following details: model number, serial number and date of purchase*. Or fill in the Service Request Form.
Step four - Your fault will be registered and you will be issued with a returns number, which you must quote on all paperwork relating to the defective unit.
Step five - Please retain any of your leads and manuals. Replacement/returned units will not include these sundry items.
Step six - Please ensure your product is clean and presentable before packaging it in the original box for collection.
* Proof of purchase may be required
ON-SITE SWAP OUT
PIONEERING CUSTOMER SERVICE.
iiyama has always strived to achieve maximum reliability and to prove our belief in our products we were the first manufacturer to confidently guarantee our display products with a 3-year on-site warranty as standard changing and shaping the warranty landscape forever.
Visioncare is our comprehensive warranty support scheme for standard desktop display products. We understand that should a fault occur, downtime needs to be minimised and vision care was designed to do just that.
1-) If your display should develop a fault within the first 2 years of purchase, iiyama will arrange a replacement unit of an equivalent or higher specification.
2-) iiyama endeavours to dispatch the replacement unit within 24hrs whenever possible.
3-) iiyama takes care of the swap out and all carraige charges.
And it's not just us at iiyama that believes we provide great service, our customers think so too. iiyama has been proud to receive many reader-voted magazine awards for customer satisfaction and reliability.
For Desktop and Touchscreen displays (below 42") service
Call 01926 819189 between 9:00am - 5:30pm Monday to Friday
For Large Format Displays (42" and above) service
Call 03302 020 463 between 9:00am - 5:30pm Monday to Friday
Service request form
