Important delivery information
Please check the information below before contacting our Customer Services team.
Tracking number not working yet?
Don't worry — please allow up to 1 working day after receiving your dispatch confirmation for tracking information to become active. Courier tracking normally becomes available after the parcel receives its first depot scan.
01
Tracking has not updated
Tracking can temporarily remain unchanged while your order travels between courier depots. Please allow until the next working day for another scan or status update.
02
Multiple-item orders
Orders containing multiple products may be dispatched in separate consignments or from different distribution locations. You may therefore receive more than one tracking number or delivery.
03
Delivery dates & time windows
Courier delivery dates and time windows are estimates and can change because of depot delays, traffic, weather or other circumstances outside our direct control.
04
Order showing as delivered?
Please check the delivery location, reception, neighbouring premises and any safe-place information provided by the courier. If you still cannot locate the delivery, contact us with your order and tracking number.
05
Damaged delivery
Please inspect the goods and packaging when your order arrives. Any transit damage should be reported to Screen Moove within 48 hours of delivery, by emailing to support@screenmoove.com together with photographs of the packaging and product.
06
Still need assistance?
If there has been no tracking movement after the next working day, or you believe there is a problem with your delivery, please contact Customer Services with your order number and tracking number.
Already received your dispatch confirmation?
Your order has left our processing stage. The courier's
tracking system will provide the latest available delivery
information once the first scan has been completed.
Need help with your delivery?
If your tracking has not updated after the expected period or you have a delivery issue, our Customer Services team can assist. Please have your order number available.
