Next Working Day Delivery Policy

Last updated: 26 September 2026

This policy applies to orders placed with Screen Moove, a trading name of Snugfort Limited. It explains the scope of our next working day courier service, dispatch requirements, customer responsibilities and returns following delayed delivery.

Please read this policy alongside our Shipping Policy, Refund Policy and Terms of Service. Delivery arrangements expressly agreed for an individual order take precedence over general delivery estimates.

1. Nature of the Delivery Service

Screen Moove fulfils orders through independent parcel couriers and pallet freight networks.

“Next working day delivery” describes a courier service with a target delivery date of the next working day following dispatch and acceptance of the goods into the courier network. Our standard service does not guarantee delivery on a particular date.

The standard service does not include:

• A dedicated vehicle or driver reserved for your order.
• A guaranteed arrival date or time.
• An appointment coordinated with your installation team.
• A requirement for the driver to telephone before arrival.
• Unpacking, assembly, installation or removal of packaging.

A working day means Monday to Friday, excluding applicable UK bank holidays. Weekend or timed delivery applies only where separately arranged and confirmed.

2. Order Processing and Dispatch

Order processing and courier transit are separate stages. Next working day delivery does not necessarily mean delivery on the working day after you place your order.

Standard in-stock orders are normally processed and dispatched within 1–3 business days, as set out in our Shipping Policy. Selecting next working day delivery does not automatically shorten this processing period unless a shorter dispatch period is expressly confirmed for your order.

Dispatch may depend on:

• Stock availability and allocation.
• Release of goods by a supplier or distribution warehouse.
• Completion of payment and order verification.
• Confirmation of complete and accurate delivery details.
• Applicable dispatch cut-off times.
• Preparation of customised, special-order or palletised goods.

An order confirmation acknowledges receipt of your order. It does not confirm that the goods have been dispatched or collected by the courier. Creation of a shipping label or tracking reference does not necessarily confirm physical collection.

If we become aware of a material change to the expected dispatch date, we will contact you with the information available.

3. Eligibility and Delivery Coverage

Next working day delivery is available only for eligible products and destinations, subject to stock, dispatch timing and courier coverage.

Large-format displays, palletised goods, remote postcodes, island destinations and locations requiring special access arrangements may be subject to different delivery services or lead times.

Delivery charges applicable at the time of ordering will be shown at checkout or included in your quotation. If a different service or additional charge becomes necessary, we will contact you before proceeding with that change.

4. Estimated and Agreed Delivery Dates

Unless a specific delivery commitment has been expressly agreed with Screen Moove, dates provided on product pages, quotations, routine order updates and courier tracking are estimates.

Courier delivery windows may change while goods are in transit. An “out for delivery” notification indicates the courier’s intended delivery activity; it does not confirm successful delivery.

If delivery by a particular date is essential, inform us before placing your order. We will assess the requirement and confirm whether we can agree to it. We recommend obtaining written confirmation of any specific delivery arrangement.

5. Delivery Address and Contact Information

Customers are responsible for providing complete and accurate delivery information when placing an order, including:

• The recipient’s name.
• The company or site name, where applicable.
• The building name or number and full street address.
• The correct town or city and postcode.
• A valid contact telephone number and email address.
• Any access restrictions, opening hours or booking requirements.

Missing or incorrect information may delay processing, prevent dispatch or result in an unsuccessful delivery attempt.

Providing a telephone number does not guarantee that the driver will call before arrival. Customers should ensure that the delivery address can be located and that appropriate arrangements are in place to receive the goods.

6. Inconsistent Details and Address Amendments

Where information supplied during ordering conflicts with a purchase order, subsequent correspondence or other delivery instructions, we may pause dispatch while the discrepancy is clarified.

A different billing and delivery address is not, by itself, an error. However, we may request clarification where details are incomplete, inconsistent or require verification.

The delivery address recorded on the order will remain the intended destination unless Screen Moove confirms an amendment. Sending an address-change request does not confirm that the change has been accepted or implemented.

Please notify us immediately if a correction is required. Once goods have been dispatched, an amendment or redirection may not be possible. Where a change can be made, it may affect the delivery date and result in additional courier charges, which we will explain before agreeing to the change.

Where incorrect or conflicting information supplied by the customer results in additional delivery, storage or return costs, reasonable charges reflecting the costs incurred may apply. Customers will not be charged for correcting an error caused by Screen Moove.

7. Courier Delays and Delivery Assistance

Courier services may be affected by network congestion, sorting or routing errors, vehicle breakdowns, severe weather, access difficulties and other operational disruption.

If a shipment does not arrive as expected, please contact Screen Moove with your order number. We will:

• Review the available tracking information.
• Raise an enquiry with the courier or dispatching warehouse.
• Provide material updates as they become available.
• Work with you to resolve the delivery issue.

A missed target date does not automatically establish that the goods have been lost. Any cancellation, replacement or refund request will be considered according to the circumstances, the delivery arrangements agreed and applicable law.

8. Engineers, Installation Costs and Project Deadlines

Please wait until your screens have been successfully delivered and checked before confirming installation appointments with third-party engineers.

Before arranging installation, please confirm that:

• All required items have arrived.
• Product models and quantities match the order.
• The goods have been inspected for visible damage.
• The equipment has been checked for operation, where safe and practical.

Booking an engineer before these checks have been completed creates a risk that the appointment cannot proceed.

Reimbursement of engineer call-out fees, wasted labour, contractor waiting time or installation rescheduling costs is not automatically included in the next working day courier service. A missed estimated delivery date does not, by itself, establish an entitlement to reimbursement.

Any claim will be assessed according to the circumstances, including any delivery commitment expressly agreed with Screen Moove and the customer’s applicable legal rights. This section does not exclude liability where the law requires us to accept it.

If an installation or project depends on a fixed delivery date, please discuss the requirement with us before ordering.

9. Delivery Access and Unsuccessful Attempts

Customers must ensure that the delivery location is accessible and that someone is available to receive the goods where required.

Pallet deliveries are normally made on a kerbside-only basis. Unless separately agreed, drivers are not required to move goods indoors, negotiate stairs, unpack products or remove packaging.

Delivery may be unsuccessful where:

• The recipient is unavailable.
• The address is incomplete or incorrect.
• Access is restricted or unsafe.
• Site opening hours or booking requirements have not been disclosed.
• The delivery is refused.

Where an unsuccessful attempt is attributable to information or arrangements within the customer’s control, reasonable redelivery, storage or return charges may apply in accordance with the agreed terms and applicable law.

10. Delivery Charges and Refund Requests

If a paid next working day delivery service fails to meet its stated target, please contact us so we can investigate and assess any delivery-charge refund due under the terms applicable to your order.

The review may take account of the service purchased, the dispatch and delivery records, the cause of the delay and any delivery commitment expressly agreed.

Where the service was provided free of charge, there is no delivery charge to refund. This does not remove any other remedy to which the customer may be entitled.

11. Inspection and Reporting Problems

Please inspect the goods promptly after delivery and before installation. Check the packaging, product condition, model numbers and quantities.

Please report visible damage, shortages or incorrect items within 48 hours where reasonably possible, providing your order number and clear photographs of the goods, packaging and relevant labels. Prompt reporting helps us investigate and raise courier enquiries.

Retain the packaging until the goods have been inspected and tested. Failure to report within 48 hours or retain packaging does not, by itself, remove statutory rights. Installation does not constitute acceptance of a defect that could not reasonably have been identified beforehand.

12. Returns Following a Delayed Delivery

12.1 Delivery Estimates and Event Deadlines

Our standard next working day service provides a courier delivery target and does not include a guaranteed arrival date. Customers requiring goods for an event, installation or project deadline should inform Screen Moove before ordering so that the requirement can be assessed.

We regret any inconvenience caused by delivery delays. However, missing an estimated delivery date does not automatically entitle a customer to a free collection or return. Any specific delivery commitment agreed for the order and applicable statutory rights will be taken into account.

12.2 Goods Received but No Longer Required

Where a customer accepts delivery and subsequently wishes to return goods because they are no longer required, the request will be assessed under our Refund Policy and the circumstances of the order.

For an eligible change-of-mind return, the customer must arrange and pay for return delivery. For consumer purchases, this applies only where responsibility for return costs was disclosed before purchase and the law permits those costs to be charged.

Business change-of-mind returns require approval under our business returns terms. Any applicable restocking or other charges will be explained when the return is authorised.

Acceptance of delivery does not, by itself, waive rights arising from a breach of an agreed delivery commitment or applicable law.

12.3 Return Instructions and Address

Customers should contact Screen Moove with their order number and reason for return. We will provide the appropriate return address, return reference and instructions.

Goods must be sent to the return address we provide. Please do not assume that our registered office, a supplier’s address or the original dispatch location is the correct return destination.

Our return administration process does not restrict a consumer’s statutory right to notify us of cancellation.

12.4 Condition of Returned Goods

For approved business change-of-mind returns, goods must be returned unused, uninstalled and in their original condition, complete with accessories, manuals and original packaging, unless otherwise agreed.

For statutory consumer cancellation returns, customers may inspect goods as they reasonably would in a shop. Where permitted by law, a deduction may be made for diminished value resulting from handling beyond what is necessary to establish the goods’ nature, characteristics and functioning.

All goods should be securely packaged for return transport. Please use the original packaging where available and retain proof of return.

12.5 Inspection and Refund Processing

For approved business returns, refund processing will begin once the goods have been received and inspected. The refund will reflect any agreed and lawful deductions under the applicable returns terms.

For statutory consumer cancellation returns, refunds will be processed within the applicable legal timeframe. Where permitted, reimbursement may be withheld until we receive the goods or evidence that they have been sent back, whichever occurs first. Inspection will not extend a statutory refund deadline.

12.6 Exceptions

Customer-paid change-of-mind return arrangements do not apply where Screen Moove is legally responsible for return costs, including qualifying returns of faulty, damaged or misdescribed goods.

Where an agreed or legally essential delivery deadline has been missed, the customer’s rights and responsibility for return costs will be assessed accordingly. Nothing in this section excludes or restricts statutory rights.

13. Statutory Rights and Agreed Commitments

Nothing in this policy excludes or restricts rights or remedies that cannot lawfully be excluded.

The use of an independent courier does not remove Screen Moove’s obligations under the sales contract. Where a specific delivery date has been expressly agreed, that commitment will be considered when assessing any delay or associated claim.

14. Contact Information

For delivery enquiries, address corrections, return requests or requirements concerning a specific delivery deadline, please contact us and quote your order number.

Screen Moove — Snugfort Limited
Email: info@screenmoove.com
Telephone: 0208 191 9223